FAQ

Fill out our contact form with the following information.

• Agency name
• Billing/Shipping address
• Contact name and phone number
• Items you’d like to order, and the text to be engraved on each item.
• Date that you need to have the items “in hand”
• Email address for invoicing.

Once we have this information, we’ll format a proof for you to review the engraved text and logos for your order. You may make any changes you’d like to fonts, formatting, or text. Once we have a proof that is approved we run the order. We’ll email your invoice to you when the order is ready to ship. You may send a check for payment or call us with credit card information.

Please allow 3-4 weeks for production of most orders, however, if your timeline is shorter, just give us a call and we’ll work with you to meet your deadline.
 

We use UPS to ship most of our orders. Expedited shipping is available.

Yes! We believe that customized awards are the best kind to give. Just attach the logo to your email and give us any special instructions. The best file formats for logos are vector files; cdr or eps files work great. If you don’t have access to those types of files, we’ll take the highest resolution graphic files; png, jpg, pdf, or tiff. We’ll try to work with whatever you have. If we need to turn the graphic into vector art, for crisp clear lines, there is a one-time charge of $20. We’ll keep your artwork on file for use on any future orders, at no additional charge.
 

Our mailing address is 4790 Drift Creek Rd. SE, Sublimity OR 97385. Please clearly mark what agency the item is for and what award it will be mounted to. Please call or email us to notify us that the badge or pins have been shipped.
 

Definitely! Maybe you see a product on our website or in this catalog that you want to change just a bit, or you want to create a new custom award, just contact us. Some of our best products have come from the original ideas of creative customers like you.
 

You can go to our webpage and fill out the contact us form with the following information:

• Agency name
• Billing/Shipping address
• Contact name and phone number

To order nametags, please include the following information; 

• Size of nametag – Standard (3/8” x 2”) or Large (1/2” x 2”)
• Quantity of nametags per person
• Color
• Format of text on nametag

To order passports, please include the following information

• Quantity of passports per apparatus
• Color of each passport
• Format of text 
• Rigid or Flexible?

To order helmet shields, please include the following information

• Reflexite or leather?
• Color
• Quantity
• If applicable provide a list of apparatus and quantity for each apparatus
• Format of text on helmet shield

To order Command Boards, please include the following information

• Size of board – Standard sizes; 9x14, 11x17  or 18x24
• Standard format or custom design
• Agency name to engrave at the top of each board
• Grease pencils are provided, one per board.
• Email address for invoicing.
   

No, we do not have minimum order requirements.
 

Yes, just send us the design and we can create the board. There is a one time set up charge of $38 per side for command boards. We’ll send you a proof of the layout. You can make any changes to the proof. Once we have an approved proof we’ll run the order.
 

Many people ask this question, due to the difference in price. The reflexite shields are a good, cost-effective option for many departments. However, they do not last as long as the leather shields under the harsh conditions on fire scenes. Our leather shields are cut in our shop, they’re dyed and then sewn onto the Velcro backing. We laser engrave the letters, fill with paint and apply reflective beads. Both Reflexite and leather shields include the loop Velcro backing for the helmet.