Product Returns

At Cruise Master Engraving, we stand behind our goods and services and handle every return with the goal of making things right. We believe when we treat our customers fairly, they treat us fairly in return.

Inspection Window Please inspect your order upon receipt. Any defects, damage, or discrepancies must be reported to us within 10 business days of delivery. We are unable to accept return or exchange requests made after this window has passed.

Eligibility We accept returns and exchanges for both defective and non-defective products within 10 days of delivery. Products must be in their original, unaltered condition. Items that have been transported, installed, or used following delivery may not be eligible for a full return.

How to Initiate a Return Contact us via our contact page or (503) 394-6834 to start your return request. Our team will review your situation and provide a prepaid UPS return label at no cost to you.

Return Shipping Returns are processed by mail. We will provide a downloadable prepaid return label free of charge.

Restocking Fees We do not charge restocking fees.

Refunds Approved refunds are processed within 30 days of receiving the returned item.

Custom and Engraved Orders Because our products are custom-made and personalized, we evaluate these on a case-by-case basis. Please contact us directly so we can work toward a resolution.