Frequently Asked
Questions
FAQ
Browse the most common questions about placing an order, customization, production timelines, shipping, and more.
What is the production time on an order?
Please allow 4-5 weeks for production of most orders, however, if your timeline is shorter, just give us a call and we’ll work with you to meet your deadline.
What shipping method do you use?
We use UPS to ship most of our orders. Expedited shipping is available.
If I want to mount a badge or pin to the award, where do I send it?
Our mailing address is 38651 Garden Drive Scio, Oregon 97374. Please clearly mark what agency the item is for and what award it will be mounted to. Please call or email us to notify us that the badge or pins have been shipped.
Is there a minimum order?
No, we do not have minimum order requirements.
Who do I contact with questions about my order
Call us at 503-394-6834 or contact us through the website Contact form .
How do I pay for my order
Typically we will invoice you after your order has been placed and we have calculated final shipping and delivery charges. If you have further questions please call us at 503-394-6834
Can I put my logo on my award?
Yes! We believe that customized awards are the best kind to give. Just attach the logo to your email and give us any special instructions. The best file formats for logos are vector files; cdr or eps files work great. If you don’t have access to those types of files, we’ll take the highest resolution graphic files; png, jpg, pdf, or tiff. We’ll try to work with whatever you have. If we need to turn the graphic into vector art, for crisp clear lines, there is a one-time charge of $20. We’ll keep your artwork on file for use on any future orders, at no additional charge.
I want something special, can I customize my order?
Definitely! Maybe you see a product on our website or in this catalog that you want to change just a bit, or you want to create a new custom award, just contact us. Some of our best products have come from the original ideas of creative customers like you.
I have a command board that I designed, can you make it for me?
Yes, just send us the design and we can create the board. There is a one time set up charge of $40 per side for command boards. We’ll send you a proof of the layout. You can make any changes to the proof. Once we have an approved proof we’ll run the order.
What is the difference between leather and reflexite helmet shields?
Many people ask this question, due to the difference in price. The reflexite shields are a good, cost-effective option for many departments. However, they do not last as long as the leather shields under the harsh conditions on fire scenes. Our leather shields are cut in our shop, they’re dyed and then sewn onto the Velcro backing. We laser engrave the letters, fill with paint and apply reflective beads. Both Reflexite and leather shields include the loop Velcro backing for the helmet.